Contact - Roulo

Welcome to the official Contact and Information Hub for Roulo Casino. This page serves as your comprehensive resource for navigating our operational policies, legal framework, and communication channels. At Roulo, we are committed to transparency, security, and excellence in player support. Whether you are inquiring about our licensing, seeking assistance with an account, or wishing to understand our data protection protocols, we have organized this information to ensure you have quick and accurate access to the answers you need. Our mission is to provide a safe, fair, and entertaining gaming environment, backed by a dedicated support team available to assist you around the clock.

Customer Support and Contact Methods

Roulo Casino prides itself on providing world-class support. We understand that timely assistance is critical to your gaming experience.

• Live Chat: Available 24/7 directly through the website widget. Average response time is under 60 seconds.
• Email Support: For non-urgent inquiries or document submission, contact [email protected]. Typical response time is within 24 hours.
• Partnerships & Affiliates: Inquiries regarding our affiliate program should be directed to [email protected].
• Physical Address: Roulo Gaming Ltd., 12 Business Plaza, Suite 402, Valletta, VLT 1000, Malta.

About Roulo and Licensing

Roulo is a premier online gaming platform operated by Roulo Gaming Ltd. We are fully licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/442/2017. Our commitment to player safety is paramount, and we strictly adhere to all regulatory requirements concerning anti-money laundering (AML) and responsible gaming.

Know Your Customer (KYC) & Verification

To comply with international financial regulations and ensure the security of our platform, Roulo enforces a strict KYC policy. Verification is required for all accounts before the first withdrawal. Required documents include:

1. Proof of Identity: A valid passport, driver’s license, or national ID card.
2. Proof of Address: A utility bill or bank statement issued within the last 3 months.
3. Payment Verification: A copy of your card (front/back with sensitive digits masked) or e-wallet screenshot.

Privacy Policy and Cookie Usage

We take your privacy seriously. Roulo collects only the data necessary to provide our services, process transactions, and improve user experience. We utilize cookies to track site performance and personalize content. Users have the right to manage their cookie preferences via their browser settings. We never sell your personal information to third parties.

Responsible Gambling

Roulo promotes responsible gaming as a core value. We provide tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly spending caps.
• Reality Checks: Receive notifications to track your time spent playing.
• Self-Exclusion: If you feel your gambling is becoming problematic, you may request a temporary or permanent account closure by contacting our support team.

If you require external help, please contact organizations such as Gamblers Anonymous or BeGambleAware.

Random Number Generator (RNG) & Fairness

All games at Roulo are powered by a certified Random Number Generator (RNG). Our software undergoes rigorous third-party testing by independent laboratories, such as eCOGRA, to ensure that every spin, deal, and roll is completely random and unbiased. We maintain full transparency regarding our Return to Player (RTP) percentages, which are available for review within individual game information menus.

Affiliate Program

Roulo offers a competitive affiliate program for partners looking to grow with us. We provide dedicated account managers, high-conversion marketing materials, and transparent commission structures. Registration is simple: submit your application via our Affiliates page, and our team will review your traffic sources and compliance standards.

Terms & Conditions Summary

By using the Roulo website, you agree to our full Terms and Conditions. Key points include:

• Age Restriction: You must be at least 18 years of age (or the legal age in your jurisdiction) to register.
• Account Integrity: Users are permitted one account only. Multiple accounts are strictly prohibited.
• Bonus Terms: All bonuses are subject to wagering requirements as specified in the individual promotion terms.

Frequently Asked Questions (FAQ)

How do I reset my password?

Click the "Forgot Password" link on the login page and follow the email instructions to reset your credentials.

How long do withdrawals take?

E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 3-5 business days depending on your financial institution.

Are my funds safe?

Yes. All player funds are held in segregated bank accounts, separate from company operating funds, ensuring your balance is always protected.

For further assistance, please contact our support team at [email protected] or utilize the 24/7 Live Chat feature on our platform.