Privacy Policy - Roulo

At Roulo, we believe that transparency is the cornerstone of trust. This Privacy Policy outlines our commitment to safeguarding your personal information and ensuring that your journey with us is secure, fair, and private. As a licensed and regulated online casino, we handle your data in strict accordance with international data protection standards, including the General Data Protection Regulation (GDPR). This document explains what information we collect, how we use it, and the rigorous measures we employ to protect your digital footprint. By accessing Roulo, you acknowledge that you understand and accept the practices described herein, designed to provide you with a premium and protected gaming experience.

1. Data Collection and Usage

To provide our services, Roulo collects two types of data: Personal Information provided by you and Technical Information collected automatically.

Personal Information: Includes your name, email address, physical address, date of birth, and documentation required for identity verification (KYC).
Technical Information: Includes IP addresses, device identifiers, browser type, and navigation patterns on our site.

We use this data to verify your identity, process transactions, prevent fraudulent activity, and tailor your gaming experience. We do not sell your personal data to third parties.

2. Know Your Customer (KYC) & Security

Roulo is committed to preventing money laundering and underage gambling. Our Know Your Customer procedures are mandatory. You will be required to provide:

Proof of Identity (Passport, Driver’s License, or National ID).
Proof of Address (Utility bill or bank statement issued within the last 3 months).
Proof of Ownership for payment methods used.

Verification typically takes 24-48 hours. This process is essential for maintaining a secure ecosystem for all players.

3. Cookie Policy

We utilize cookies to enhance site functionality. These include:

Essential Cookies: Necessary for site navigation and security.
Functional Cookies: Remember your preferences, such as language settings.
Analytical Cookies: Help us understand traffic patterns to improve our platform.

Users may manage or disable cookies via browser settings, though doing so may limit your ability to use certain features of the Roulo platform.

4. Licensing, Regulation, and Fairness

Roulo operates under the jurisdiction of the Malta Gaming Authority (MGA) and holds a valid remote gaming license. We employ a certified Random Number Generator (RNG) to ensure that every spin, deal, and roll is entirely unpredictable and fair. Our systems undergo quarterly third-party audits to maintain compliance with international gaming standards.

5. Responsible Gambling

We prioritize player well-being. If you feel that gambling is no longer a form of entertainment, we offer the following tools:

Deposit Limits: Set daily, weekly, or monthly spending caps.
Reality Checks: Receive notifications about your session duration.
Self-Exclusion: Temporarily or permanently restrict access to your account.

For further assistance, please contact Gamblers Anonymous or reach out to our dedicated support team.

6. Affiliate Program

Roulo offers a competitive partnership program. Our affiliates benefit from transparent commission structures, real-time tracking, and high-conversion marketing materials. To join, please submit an application through our Affiliate Portal. Approval is subject to compliance review to ensure our brand standards are upheld.

7. Support and Complaint Resolution

Our support team is available 24/7 to assist you. If you have a grievance, we encourage you to contact our support department first to seek an amicable resolution. If an issue remains unresolved, you have the right to escalate your complaint to our regulatory body.

8. Contact Information

For all privacy-related inquiries or technical support, please contact us via the following channels:

Live Chat: Available 24/7 on the bottom right of our homepage.
Email Support: [email protected]
Privacy Officer: [email protected]
Physical Address: Roulo Gaming Ltd, Level 4, Spinola Park, St. Julian’s, Malta.

Roulo reserves the right to modify this Privacy Policy at any time. Significant changes will be communicated via email or site notification.