Terms & Conditions - Roulo
Welcome to Roulo. These Terms & Conditions constitute a legally binding agreement between you ("the User") and Roulo ("the Company," "we," "us," or "our"). By accessing, registering, or using our website, you signify your explicit consent to be bound by these terms, our Privacy Policy, and all applicable regulatory requirements. At Roulo, we are dedicated to providing a secure, transparent, and fair gaming environment. Our mission is to combine cutting-edge technology with responsible gaming practices to deliver an unparalleled entertainment experience. Please read these terms carefully, as they govern your relationship with our services, including account management, financial transactions, bonus usage, and your legal rights and obligations as a player on our platform.
1. About Us & Licensing
Roulo is operated by Roulo Gaming N.V., a company incorporated under the laws of Curacao. We hold a valid gaming license issued by the Curacao Gaming Control Board (License No. 8048/JAZ). Our commitment to player experience is built upon the pillars of integrity, security, and innovation. We employ industry-leading encryption and maintain strict compliance with international anti-money laundering (AML) standards to ensure that your experience with Roulo remains safe and professional.
2. Account Terms & KYC Procedures
To participate in games on Roulo, you must register an account. By doing so, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.
Know Your Customer (KYC)
As part of our regulatory compliance, we require verification of your identity. You will be asked to provide:
- Proof of Identity: A valid government-issued ID, passport, or driver’s license.
- Proof of Address: A utility bill or bank statement issued within the last 3 months.
- Payment Verification: Documentation confirming the ownership of payment methods used.
Failure to complete the KYC process within 30 days of request may result in the suspension of your account and the withholding of winnings.
3. Privacy & Cookie Policy
Roulo respects your privacy. We collect personal data to process transactions, prevent fraud, and improve your user experience. We use cookies to enhance site functionality and track user preferences. You may manage your cookie settings via your browser. We do not sell your personal data to third parties, except where required by law or to facilitate payment processing. Your data is stored on secure, encrypted servers compliant with GDPR standards.
4. Responsible Gambling
Roulo is committed to promoting responsible gaming. We provide tools to help you manage your play, including:
- Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
- Reality Checks: Receive notifications about the duration of your gaming sessions.
- Self-Exclusion: You may request a temporary or permanent account closure if you feel your gambling is becoming problematic.
If you or someone you know requires assistance, please visit resources such as Gamblers Anonymous or BeGambleAware.
5. Fairness & Random Number Generator (RNG)
All games on Roulo utilize a certified Random Number Generator (RNG) to ensure outcomes are entirely random and unpredictable. Our systems undergo regular third-party audits by independent testing agencies (such as GLI or iTech Labs) to verify game integrity and compliance with fairness standards. We guarantee that neither the house nor the software provider can manipulate the outcome of any game round.
6. Bonus Terms & Wagering Requirements
Bonuses are subject to specific terms. Unless otherwise stated, all bonus funds are subject to a 35x wagering requirement before they can be converted to withdrawable cash. Players are prohibited from engaging in "bonus abuse" strategies, including low-risk betting or exploiting software vulnerabilities.
7. Deposits & Withdrawals
We support a variety of payment methods, including credit cards, e-wallets, and cryptocurrencies. All deposits must be wagered at least once before a withdrawal can be processed. Withdrawals are typically processed within 24-48 hours, provided that the account verification process is complete.
8. Affiliate Program
Roulo offers a comprehensive affiliate program for partners. We provide high-converting marketing materials, real-time reporting, and competitive commission structures. To join, please visit our 'Partners' page or contact our affiliate management team at [email protected].
9. Contact & Support
Our support team is available 24/7 to assist with any technical, account, or game-related issues.
- Live Chat: Available 24/7 via the website icon.
- Email Support: [email protected]
- Complaints: [email protected] (Escalation procedure: We aim to resolve all complaints within 14 business days).
- Physical Address: Roulo Gaming N.V., Abraham de Veerstraat 9, Willemstad, Curacao.
10. Disclaimer
Gambling involves risk. Only wager funds you can afford to lose. Roulo is not responsible for any financial loss incurred through the use of our services. By continuing to use this site, you acknowledge that you have read, understood, and agreed to these terms in their entirety.
